Telesales Advisor | Andover | Ernest & Co Recruitment
Are you an experienced sales professional with a natural ability to connect with people? We are recruiting on behalf of an evolving, dynamic organisation in Andover seeking a permanent, full-time Telesales Advisor to join a supportive and collaborative team.
In this role, you will handle a mix of inbound enquiries and outbound follow-up calls to customers who have already expressed interest in our products. We seek an empathetic, resilient individual who treats every customer with dignity and respect, listens actively to their needs, and confidently converts warm leads into sales. This position is strictly office-based and ideal for someone within a reasonable commuting distance of Andover.
- Position: Permanent, Full-time
- Location: Office-based in Andover (No hybrid/WFH options available)
- Hours: Monday to Friday, with occasional weekend work (time off in lieu provided)
- Salary: £29,000 per year plus performance-based bonuses
- Perks & Benefits: 30 days annual leave plus bank holidays, comprehensive health and life insurance, and ongoing coaching and in-depth training.
Key Responsibilities
- Lead Conversion: Handle both inbound and outbound calls with customers who have made initial contact and are expecting a professional follow-up.
- Consultative Selling: Respond to active enquiries, using strong listening skills to clarify customer requests and match them with the most suitable products.
- Tailored Solutions: Provide highly accurate, detailed, and individualised solutions that perfectly address each customer’s unique requirements.
- Customer Care: Approach every conversation with empathy and understanding, building rapid rapport while maintaining a professional telephone manner.
- Administration: Promptly log all customer communications and track sales progress using internal IT databases.
Skills & Experience Required
- Experience: Minimum of 2 years of sales or telesales experience, preferably within a fast-paced contact centre or a similar target-driven sales environment.
- Lead Conversion A proven track record of successfully converting warm inquiries and leads into completed sales.
- Interpersonal Skills: Exceptional communication skills with the confidence to speak with individuals at all levels.
- Core Attributes: A resilient, focused nature combined with active listening skills, empathy, and a strong “people person” mentality.
- Adaptability: A flexible mindset that embraces operational changes and a fast-evolving work environment.
- IT Literacy: Sound IT skills to effectively manage internal systems and customer records.
If you are a target-driven sales professional looking for a supportive environment with excellent holiday benefits, apply immediately.
How do I apply? Upload your CV using the form to the right. We look forward to hearing from you!
Alternatively browse this and other vacancies with us, and apply through Indeed.
Telesales Advisor | Andover | Ernest & Co Recruitment