Customer Services and Export Administrator | Twyford | Eastleigh |Ernest & Co Recruitment
Do you have excellent communication and customer service skills? Do you thrive when working with a fantastic team? If you have at least 2 years’ experience within sales administration support and an understanding of the export process, this full-time permanent position could be the right move for you.
As Customer Services & Export Administrator, you would be joining a specialist manufacturing company who have a global presence. Due to growth, they now seek an experienced, driven and proactive individual to complement their friendly, dynamic and professional team.
Location/Hours/Benefits
Office based; the company are located near Twyford, Hampshire. Full-Time only. Monday – Friday, 0830-1700. Annual salary is dependent upon experience, plus annual company bonus. Free on-site parking, private medical insurance, pension contribution, 25 days annual leave plus 8 days bank holidays.
About you
The role of Customer Service & Export Administrator would suit an experienced and enthusiastic customer service professional who prides themselves on exemplary customer service. You will have worked within a sales administration/export environment, with a B2B client base, and ideally have experience of sales order processing and strong IT skills. This would especially suit you if you have worked within smaller teams.
Customer Service & Export Administrator responsibilities:
- Respond to a wide variety of customer enquiries via email and phone, including technical queries and complaints
- Setting up of new accounts and ongoing administrative account maintenance
- Sales order Processing and expediting orders
- Creation of shipping and compliance documents for export and final invoices
- Web orders and price list maintenance
- Invoice preparation and processing payments
- Organising refunds, credit notes and returns
- Organisation of Certificates of Origin
- Preparation of correct shipping documentation for overseas customer returns
- Weekly reviewing and updating of debtors reports
- Working closely with members of the Sales and Production teams regarding orders and lead times
- Proactively work with relevant sales team to organise dispatch of samples
- Maintain communication with Technical Support team to ensure smooth and consistent resolution of complaints and returned goods
- Maintain up to date records relating to signed delivery notes
Essential Requirements
- Experience within customer services & administration
- Excellent communication skills
- B2B customer service/account management experience
- GCSE Maths and English
- A Levels or equivalent
Apply immediately, we look forward to hearing from you.
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Customer Services and Export Administrator | Twyford | Eastleigh |Ernest & Co Recruitment