Customer Service Administrator| Andover | Ernest & Co Recruitment
Location: Andover.
Full time hours. Monday-Friday 0900-1700.
Salary £25,200 per year plus 36 days annual leave and excellent benefits.
Contract and Permanent roles available.
Office based/Hybrid
The company provide a first class customer service and administrative function to both consumers and businesses across the UK. You would be joining a terrific and supportive environment for an outstanding organisation which has won numerous awards.
The role of Customer Service Administrator focuses on the client operational side of the business. You will be working closely with the client service team by providing a solid administrative support.
Your role is to ensure the back-office administration operations run smoothly. Day to day you will be processing client invoices and applications, inputting relevant data and amending/updating spreadsheets. Although this is predominately an administrative role, you will be communicating to both colleagues and customers regularly
The role of Customer Service Administrator will suit you if you have solid admin experience, you are a people person and thrive on ticking things off your “to do list.” You must also be extremely IT proficient, confident at using new systems and be a natural born organiser!
Daily responsibilities:
- Administrative duties i.e email correspondence to customers, use of Outlook, Excel, Microsoft Word etc
- Daily use of Excel spreadsheets/ collation of reports and reconciliations
- Processing confidential information on CRM system
- Creating and updating processes
- Assisting with customer enquiries, ensuring customers are provided an outstanding service
- Taking ownership of queries and keeping your colleagues and wider team updated
To be considered for the role of Customer Service Administrator , the following skills are essential:
- Communication skills – you are confident at speaking with people on all levels
- Administrative experience (within an office setting)
- Positive approach in helping others
- Team player
- You are IT savvy and able to pick up new systems with ease
- High level of grammatical and numeracy skills
- You live within reasonable proximity to Andover
- Educated to a minimum of A Levels or equivalent
Would you like to be part of this amazing company? Apply immediately, we look forward to hearing from you!
Alternatively browse this and other vacancies with us, and apply through Indeed.
Customer Service Administrator| Andover | Ernest & Co Recruitment